A critical review of training and development in the hospitality Essay

A critical review of training and development in the hospitality industry of Athens, 2000-2010 - Essay Example What brings someone to spend hard-earned money on enjoyment is a trust that the hospitality provided will be of a high quality. Poor customer service can scuttle major companies, while good CSRs can develop the capital and brand name of an upstart. Training is the process used for the development of knowledge and skills needed to perform the jobs, duties, and tasks found in an organization (Christine Jaszay, Paul Dunk). Education is identified as a key component in ensuring the sustainability of tourism (Chandana Jayawardena). Customer service representation is a skill that is worth billions to companies (Stella Service, 2010). Training all of the aspects of the hospitality industry, such as massage therapy, spa skills, customer service skills and interaction, entertainment abilities such as singing or dancing, cooking, and all of the other essential skills for hospitality industry success is extremely pricey but utterly important to success. The purpose of this study is to examine h ow many of the 4 star and 5 star hotels in Athens have training programmes for employees or or prospective employees, the way these training programmes are planned and executed, and the difference of the training in international hospitality chains and the individually owned hotels in the area of Athens. Research History and Current State of Athens Hospitality Industry The Athens hospitality industry is currently undergoing a resurgence, but hospitality has always been a key part of Greek culture. Xenia, or hospitality, was an important element of Greek culture in an era where every stranger on the road could be an imminent threat and travel was dangerous, lonely and dreadfully important (Lucas, 2007). â€Å"Zeus, the king of the gods, demanded that strangers be treated graciously. Hosts had a religious duty to welcome strangers, and guests had the responsibility to respect hosts. The tight interconnections and mutual respect in this host-guest relationship are reflected in the fac t that the word zenos in ancient Greek can mean both â€Å"host† and â€Å"guest.† The relationship is often symbolized in the Odyssey by the presentation of gifts† (Lucas, 2007). The Odyssey and The Iliad indicate, in general, that â€Å"[t]he higher a society's level of hospitality, the more civilized that society is† (Tiedemann, 2009). Penelope could not simply cast out her suitors: Doing so would be grossly impolite, even though she did not wish to marry. Paris' seizing of Helen from Menelaus was an unbelievable violation of xenia, and would secure Zeus' support for the Greeks against the Trojans. And the nightmarish treatment of the Odyssey by Circe was not least a violation of xenia. Thus, there are millennia-old cultural traditions that predispose Athens to value hospitality and providing the best service to those who visit. This is an important cultural asset that should be emphasized in literature, training and promotion. The Athenian hospitality market was transformed after the Olympic games. The hospitality industry was far from weak prior to the Olympic games, but certainly political instability and the Papadopolous junta were problematic to Greece's international image as well as Greek attitudes towards foreigners, especially Americans (Karalis, 2009). Prior to the Olympic games, Athens had 252 hotels; four new hotels were created in 2005 and four closed in 2006, bringing the total back to 252, which matches the larger Hellenic Chamber trend as well (Ikkos and Pashidalis, 2007). But it wasn't so much in the number of hotels but the quality of hotels that the post-Olympic period was different from the pre-Olympic one. The number of five star hotels grew by 3 from 2003 to 2007, the number of four

Interpretation and Analysis of the essay From hope to Hopelessness by

Interpretation and Analysis of the From hope to Hopelessness by Margaret Wheatly - Essay Example is will also focus on the techniques that Wheatley employs as a function of delivering her method and whether or not these techniques are successful or not. Finally, the response piece will focus on how the essay made this student feel after reading it. Accordingly, it is the hope of this student that the forthcoming analysis will not only provide something of a personal take with respect to Margaret Wheatley’s work, it is my further hope that the reader will come to gain a more informed understanding for the tactics and approach that Wheatley uses to engage the reader. The first strategy that Wheatley employs is with respect to providing a pathos filled introduction that discusses the level of depression and hopelessness that she has been feeling with regard to the state of the current world. Referencing the human brutality, environmental destruction, and lack of vision for the way in which these issues might be addressed, Wheatley confesses that she battles with depression at the specter of these issues and how they impact upon her and the remainder of the human race. This is an especially interesting and effective approach to the issues at hand. The underlying reason for this has to do with the fact that Wheatley engages the reader in an understanding of the issues that have driven her to write the piece, encourages a degree of empathy from the reader, and then expands the need for discussion based upon the fact that these very same issues affect almost each and every stakeholder on the planet equally. The rhetorical strength of the introductory paragraphs is also important to note; due in part to the fact that it is within these paragraphs that Wheatley raises the key questions she will go about answering during the course of the remainder of the essay. For instance, the question of whether fighting hopelessness is a worthy human goal, whether human labor means anything, and whether or not action or inaction ultimately rank the same are all briefly

Work-based report Essay Example | Topics and Well Written Essays - 4000 words

Work-based report - Essay Example This is a project on which I worked as part of a team during my placement at the company. The report outlines the working environment of Criminal Records Company, the event, its background and aims, its outcomes, and concludes with lessons learnt. 1.1 Criminal Records Company Criminal Records is an alternative music record label which was formed in 2004. Since then the label has signed a number of bands and artists in a proactive attempt to support a new music scene that has emerged in the UK in within the last five years called underground music. Since its formation, the company has been heavily involved in the promotion of bands. Criminal Records' ethos has always revolved around cultivation of talent, real talent that is organic unlike technology-induced productions. Today, the company is proud of the successes of its roster of musicians and has enjoyed the growth and widespread promotion of the music the artistes make. Some of the successes that the company has attain include col laborations in America, Japan and across Europe, selling out most of its UK tours, major TV coverage for its music videos and countless radio playlists, great reviews and inclusion of its music in TV, film and gaming sites (Criminal Records, 2013). 1.2 Work Description The work allocated to me while on placement at Criminal Records includes the following tasks; 1) Finding venues for events and managing the venue database 2) Researching and keeping up-to-date analyses of competitors 3) Analyzing and monitoring the targeted market for Company events 4) Planning for marketing activities for Company events Apart from the above tasks allocated to me and a number of other workers, I am also expected to carry out other tasks as may be allocated to me by the marketing manager in the Publicity Department, where I am designated. The tasks above are also to be carried out by a team in the department in which I am part and thus I am not working alone in accomplishing them. 1.3 The Work-based pr oject Bringing Club Nights from Criminal Records Company to the West Midlands in the UK is a project that was conceived by the company several weeks to its realization and in which I was included from the planning phase to its implementation. The project mainly involves introduction of ‘Club Nights’ to the West Midlands area of the UK. Club Nights is a musical product from Criminal Records which is mainly based on the popular culture of ‘Clubbing’ but introduces a new aspect of different modern music mainly from unknown underground musicians with extraordinary talent. During the entire project a project team of members from different departments of the company plans, organizes and implements the project. I am a member of the event marketing team, a smaller team forming part of the whole organizing framework. This includes research and organization for publicity, advertisement and invitation of people to the event. The event itself involves a night of club m usic and dance in the West Midlands area in which our company’s artistes will present to the participants their new style of musical art in a number of performances running for three hours of a night. The project organization scales the whole range of arrangements for a music event from venue arrangement, music preparation, invitations to security and logistics. 1.4 Background of the Event Club Nights is one of the events organized by Criminal Records for music lovers in the larger cities in the UK, predominantly in the South East. The culture of Club Nights has been popular in London for a long time being a large city with countless traditional and contemporary forms of music being performed. However, in the past few years Criminal Records has introduced a new musical performance product targeting the new generation of

History of 5 Bowen Road Essay Example for Free

History of 5 Bowen Road Essay Look at any old photo of pre-1950 Hong Kong and the hillsides above the city were dotted with handsome verandah type homes like this one. From the Mid-levels up to The Peak, every successful European merchant, official, compradore or trader scrambled to put up a mansion befitting their perceived status in colonial society. This home was built in 1914 by the property company, Hongkong Land Investment and Agency Company Ltd. Its Devonian name ’Iddesleigh’ (pronounced Idslee) derived from the origins of its occupant, A Mr. Â  Mowbray Stafford Northcote secretary of the Hongkong Land Investment and Agency Company, who was an honorary correspondent to the magazine ‘Devonia’ and was related to the Earl of Iddesleigh. In common with many structures which were built on Hong Kongs precipitous hillsides, the house stands on a handsome, terraced granite base. When built, the house would have had sweeping views across the harbour and its verandahs would have been open to the elements. Three-storey building built in neo-classical style, Corinthian columns, bow arch, decorated with carved eaves and rich ornate interior decoration, showing the lofty building owner socioeconomic status. The top of the building facade reflects its ornate pediment architectural style influenced by the Baroque. During the Japanese Occupation (1942-1945), this building was requisitioned as the home for the Japanese Imperial Naval commander. After liberation at the end of the Second World War, the house was occupied by the Royal Navy and it would later become the official residence of the senior RN officer in Hong Kong, the Commodore-in-Charge and has been better known as the Commodores House since 1952. In 1979, the building was handed over to the Hong Kong Government. In 1990, the building was allocated for charity Mothers Choice Baby Nursing and residential special child care centers.

Interpersonal Communication Strategies

Interpersonal Communication Strategies There are a lot of thing that are being taught about interpersonal communication in todays society. There are many thing that I have learned that will help you in your relationship as a married couple. Some of the thing that are important in interpersonal communication that will help you better communicate with one another will be discussed here today. There are a lot of skills that are needed to communicate effectively, identifying the barriers to effective interpersonal interactions as well as developing strategies for active, critical and empathic listening. Also according to what is being taught, learning how to evaluate appropriate levels of self-disclosure in relationships and also learning to understand how perceptions, emotions, and nonverbal expression affect interpersonal relationships. Learning strategies for managing interpersonal conflicts, is something that researchers feel could also a help a relationship. Here is some of what I have learnedà ¢Ã¢â€š ¬Ã‚ ¦ Identifying the barriers to effective interpersonal interactions is a very interesting subject as well as a great way to learn how to deal with or look for these barriers. According to Eric Garner, who list seven of the top barriers Its not always easy and often takes a lot of determination. But making an effort to remove the obstacles tangible and intangible that stand in our way, can be the key to building relationships that really work(Garner 2012) With Physical being the first barrier that he listed which mean Communication is generally easier over shorter distances as more communication channels are available and less technology is required. Although modern technology often serves to reduce the impact of physical barriers, the advantages and disadvantages of each communication channel should be understood so that an appropriate channel can be used to overcome the physical barriers, closed office doors, barrier screens, separate areas for people of different status, large worki ng areas or working in one unit that is physically separate from others. The second barrier Eric list is perceptual barriers is where the, The problem with communicating with others is that we all see the world differently. If we didnt, we would have no need to communicate: something like extrasensory perception would take its place. The next of the barriers are listed as emotional barriers is where, One of the chief barriers to open and free communications is the emotional barrier. It is comprised mainly of fear, mistrust and suspicion. The roots of our emotional mistrust of others lie in our childhood and infancy when we were taught to be careful what we said to others. Then we have, cultural barriers which means, when we join a group and wish to remain in it, sooner or later we need to adopt the behavior patterns of the group. These are the behaviors that the group accepts as signs of belonging. The group rewards such behavior through acts of recognition, approval and inclusion. In groups which are happy to accept you and where you are happy to conform, there is a mutuality of interest and a high level of win-win contact. Where, however, there are barriers to your membership of a group, a high level of game-playing replaces good communication. Next we have, Language barriers is described as, language that desc ribes what we want to say in our terms may present barriers to others who are not familiar with our expressions, buzz-words and jargon. When we couch our communication in such language, it is a way of excluding others. In a global market place the greatest compliment we can pay another person is to talk in their language. The sixth barrier is, the gender barrier, this barrier relates to There are distinct differences between the speech patterns in a man and those in a woman. A woman speaks between 22,000 and 25,000 words a day whereas a man speaks between 7,000 and 10,000. In childhood, girls speak earlier than boys and at the age of three, have a vocabulary twice that of boys. The reason for this lies in the wiring of a mans and womans brains. When a man talks, his speech is located in the left side of the brain but in no specific area. When a woman talks, the speech is located in both hemispheres and in two specific locations. This means that a man talks in a linear, logical and compartmentalized way, features of left-brain thinking; whereas a woman talks more freely mixing logic and emotion, features of both sides of the brain. It also explains why women talk for much longer than men each day. The last barrier that Eric Garner mentions is, interpersonal barriers, which sates that, There are six levels at which people can distance themselves from one another. These six things are listed as Withdrawal is an absence of interpersonal contact. It is both refusals to be in touch and time alone. Rituals are meaningless, repetitive routines devoid of real contact. Pastimes fill up time with others in social but superficial activities. Working activities are those tasks which follow the rules and procedures of contact but no more. Games are subtle, manipulative interactions which are about winning and losing. They include rackets and stamps. Closeness is the aim of interpersonal contact where there is a high level of honesty and acceptance of yourself and others. Working on improving your communications is a broad-brush activity. You have to change your thoughts, your feelings, and your physical connections. That way, you can break down the barriers that get in your way and start b uilding relationships that really work. Learning how to overcome these barriers and communicate with your mate effectively can make a world of different in how well you know your mate as well as how well you all will get along and how long the relationship will last. (Garner E. 2012) Now I will talk to you both about some of the strategies you can use for active, critical and empathic listening. To fully understand what your partner is trying to communicate to you it is really important to comprehend what he or she is saying to you. Now we know that some people like to talk more then others but when trying to communicate with your partner we have to remember to listen to the other person and give them the chance to talk as well. When everyone wants to talk and no one wants to listen it only complicates things and makes people unhappy. Communicating effectively is when you are able to express yourself effectively as well as being able to take time to listen keenly and carefully to what the other person is saying. Some of the strategies that can help you both to be more effective listener are, that when your partner is talking listen carefully and you can be able to repeat what he or she has said. This will help you to remember what the topic was and the kind of in formation that was shared rather it was super important or not so important later. If of you have the habit of forgetting what is discussed, it is important to be writing down the main points which will help you later. Distractions should be avoided in order to increase your ability of developing good listening skills, important communication between the two of you for example when you are budgeting your finances, it is important to switch off the TV phones, radios, or another such gadgets. It is important to listen from the heart which means having empathy towards what your partner is talking about Examine the body language, and lastly when something is not clear ask questions for clearing your understanding. Poor interpersonal communication level is the main cause of many broken marriages or couples seeking for counseling to restore their marriages. The common refrain used by most couples is that he or she no longer understands me. The main focus which couples are required to do is to understand and explore how to communicate to each other and the various problems they might be facing in communication . When you need your commutation to be improved the main aspects which you have to focus are the various communication mechanisms such as presenting honest and direct questions, providing feedback and setting aside time to talk to one another. Having a conflict is not the major issue but the main challenge is how you will be able to handle the conflict which will determine your future. Solving the conflict through the use of effective communication skills and understanding couples with respect leads to you having a happier future and building a stronger relationship. In future as you are confronted with conflicts, these communication skills tips will be effective for you. So keep them in your mind with the aim of having a positive outcome. Many couples think theyre communicating with each other when they sort out who will pick up the kids, pay the bills or call the grandparents, says Orbuch. But thats not the kind of communication shes talking about.(Schoenberg N. 2011) The article Can We Talk, Researcher talks about the role of communication in marriages I believe can really help you both to work on your communication skills with one another in your relationship. The article gives insight in to how couples can work on lea rning more about one another on a more personal level. Conversation partners related use of function words-such as pronouns, articles, conjunctions, prepositions and negations-augurs well for mutual romantic interest and stable relationships, says a team led by graduate student Molly Ireland and psychologist James Pennebaker, both of the University Of Texas At Austin. I find myself agreeing with the two psychologists. I believe that the use of language and grammar really contributes to the type of communication that we engage in our everyday life. The words people use when communicating with other has more meaning then people realize. So far in this class I have learned that it is not just what you rather then how you word things as well as your body language and facial expressions. An interesting irony is that two people who truly hate one another will often exhibit a high amount of language-style matching, Pennebaker says.Two people locked in a bitter fight tend to talk, or yell, in similar ways. Mostly, though, highly attentive conver sation partners like one another. (Bower B. 2012) According to Tim Borchers Self-disclosure is not simply providing information to another person. Instead, scholars define self-disclosure as sharing information with others that they would not normally know or discover. Self-disclosure involves risk and vulnerability on the part of the person sharing the information. Tim also states A useful way of viewing self-disclosure is the Johari window. The Johari window is a way of showing how much information you know about yourself and how much others know about you. The window contains four panes, as shown below. The Open Pane includes information such as hair color, occupation, and physical appearance. The Blind Pane includes information that others can see in you, but you cannot see in your self. You might think you are poor leader, but others think you exhibit strong leadership skills. The Hidden Pane contains information you wish to keep private, such as dreams or ambitions. The Unknown Pane includes everything that you and others do n ot know about yourself. You may have hidden talents, for example, that you have not explored. Through self-disclosure, we open and close panes so that we may become more intimate with others. I believe that using the method that Tim talks about can really help to better the self discloser in you interpersonal relationship. There are also functions and risk that Tim listed that can be helpful to a marriage as new as yours. He states Self-disclosure performs several functions. It is a way of gaining information about another person. We want to be able to predict the thoughts and actions of people we know. Self-disclosure is one way to learn about how another person thinks and feels. Once one person engages in self-disclosure, it is implied that the other person will also disclose personal information. This is known as the norm of reciprocity. Mutual disclosure deepens trust in the relationships and helps both people understand each other more. You also come to feel better about yourself and your relationship when the other person accepts what you tell them. Risks of Self-Disclosure While there are several advantages to self-disclosure, there are also risks. One risk is that the person will not respond favorably to the information. Self-disclosure does not automatically lead to favorable impressions. Anot her risk is that the other person will gain power in the relationship because of the information they possess. Finally, too much self-disclosure or self-disclosure that comes too early in a relationship can damage the relationship. Thus, while self-disclosure is useful, it can also be damaging to a relationship. ( Borchers T. 1999) Now I will give you some information that I have learned about perceptions, emotions, and nonverbal expression affect interpersonal relationships. According to Sole, Perception is the process of acquiring, interpreting, and organizing information that comes in through your senses. The perceptual process allows you to become conscious of situations in your environment that might be dangerous or that require your attention, and it is essential to your survival. Most people tend to think that they perceive the world as it really is; however, the truth is that they perceive only a small portion of what they encounter in the outside environment. Everything in the environment that has the potential to be perceived can be defined as a stimulus. These stimuli come to you through your five senses of sight, sound, smell, taste, and touch; you pay attention to some of these stimuli and not to others. You then try to make sense of the stimuli you are aware of or have paid attention to and create your own interpretations and meaning of them. Nonverbal communication is defined as communication of a message without words, which means that it encompasses a wide range of vocal and visual signs and behaviors. Throughout your life, you express thoughts and ideas not only through language but also through your voice, eyes, face, body posture and movement, and hand gestures. Understanding emotions and expressing these emotions appropriately is the key to successful communication with others. People who are aware of their emotions and are sensitive to the emotions of others are better able to handle the ups and downs of life, to rebound from adversity, and to maintain fulfilling relationships with others. As a result, say researchers, they can live more satisfying lives (Matthews, Zeidner, Roberts, 2003). Emotional intelligence is a set of skills that can be learned. We can improve our emotional intelligence by increasing our awareness of emotional issues and improving our ability to identify, assess, and manage our feelings.(So le, 2011) People skills involve a wide range of interpersonal skills including appropriate self-disclosure determining how much personal information to share with others, appropriate assertion skills presenting your ideas and opinions so that they are recognized, collaborative skills working well with others, problem solving skills, and conflict resolution skills. In conclusion I feel that communicating effectively in any relationship especially in a new marriage take time, practice and skill. There are many skills that you can use when trying to better the level of communication in your marriage. These skills include identifying the barriers to effective interpersonal interactions as well as developing strategies for active, critical and empathic listening. Other skills that you both can try and gain a better understanding of are, appropriate levels of self-disclosure in relationships and also learning to understand how perceptions, emotions, and nonverbal expression affect interpersonal relationships. The skill that I feel will help you the most in order to keep you relationship smooth is, Learning strategies for managing interpersonal conflicts. I really hope that this advice and research will help you to have a long and successful marriage. Sincerely Tiffany D. Roberson Reference Page Borchers T., 1999 Moorhead State University Allyn Bacon Retrieved from: http://www.abacon.com/commstudies/interpersonal/indisclosure.html Bower Bruce, Science News 2012 U.S.News World Report LP Retrieved from: http://www.usnews.com/science/articles/2010/11/22/shared-talking-styles-herald-new-and-lasting-romance Garner E. 2012, Seven Barriers to Great Communication Retrieved from: http://www.hodu.com/barriers.shtml Schoenberg N, CHICAGO TRIBUNE February 6, 2011, 2012 Hearst Communications Inc. Retrieved From: http://www.chron.com/life/article/Researcher-talks-about-the-role-of-communication-1690761.php Sole, K. (2011).Making connections: Understanding interpersonal communication. San Diego, CA: Bridgepoint Education, Inc. retrieved from: https://content.ashford.edu/books/AUCOM200.11.1/sections/glossary?search=interpersonal%20communication#w103694

Blushing and Physiological Arousability in Social Phobia Essay

Blushing and Physiological Arousability in Social Phobia Introduction This paper will provide a critique of the article titled â€Å"Blushing and Physiological Arousability in Social Phobia,† (Gerlach et al., 2001) located in the Journal of Abnormal Psychology (Vol. 110, No. 2). Blushing is defined as: â€Å"to become red in the face especially from shame or embarrassment. † It is believed that blushing involves physiological, behavioral, and cognitive factors which react with one another. The actual cause of one blushing is physiological; the amount of blood in one’s face increases causing the amplification of a red hue in the blush region. The blush region is defined to be the face, forehead, ears, neck, and sometimes the upper part of the chest. The DSM-IV defines social phobia as marked and persistent fear of social or performance situations in which embarrassment may occur. Since blushing occurs when one is embarrassed, the researchers hoped to find a link between blushing and the reasons of in social phobic persons. Hypothesis The researches hypothesized that persons with social phobia who complain of blushing would show more blushing as opposed to those who are social phobic without complaints of blushing or the controls. The researches came to this hypothesis because it is believed that if one is aware of their uncontrollable blushing, they have an increased awareness cognitively towards their blushing problem. In turn, one may exaggerate the amount of blushing they are experiencing which in turn will increase the actual physiological process heightening the blush level. Also, because the relation between heart rate and phobic anxiety exists, it was also hypothesized there would be a difference in heart rate between the subgroups. The researchers believe that heart rate reliably shows the amount of phobic anxiety one is enduring. Therefore, it is believed that the participants who complain of blushing will also have a higher heart rate compared to the other two subgroups. Participants The study consisted of 44 participants (54% female, 46% male). The mean age of the participants of all three subgroups was 39.9 years of age. The mean years of education among the participants were 16.23 years. The participants all originated within Silicon Valley and the rest of the San Francisco Bay Area in California. All were highly educated and economical... ...t even though the intended reason for the study did not follow through, the found evidence could be helpful for future studies. Researchers in the future studying this matter would no longer have to test heart rate palpitations; they will now know it does vary on the diagnosis of the person. I believe the basis of the study was good, but it was carried out in a hurried state. The participants and time spent on testing were both minimal. I think that the subject was unique and would help others studying this factor because it is one that people are curious about. A physiological change by external stimuli in a person is always a topic of concern and curiosity. Surgery has been suggested to those with blushing problems to help lessen the obvious nature of it. As this study and the researchers have suggested, one should be wary of such surgery. They found there is no apparent evidence stating that one with social phobia blushes more than one without. I think this piece of advice in itself shows that this study has had an impact in the scientific world and the human population. Merriam-Webster Dictionary Journal of Abnormal Psychology. Vol. 110, No. 2. (2001) Page248. Blushing and Physiological Arousability in Social Phobia Essay Blushing and Physiological Arousability in Social Phobia Introduction This paper will provide a critique of the article titled â€Å"Blushing and Physiological Arousability in Social Phobia,† (Gerlach et al., 2001) located in the Journal of Abnormal Psychology (Vol. 110, No. 2). Blushing is defined as: â€Å"to become red in the face especially from shame or embarrassment. † It is believed that blushing involves physiological, behavioral, and cognitive factors which react with one another. The actual cause of one blushing is physiological; the amount of blood in one’s face increases causing the amplification of a red hue in the blush region. The blush region is defined to be the face, forehead, ears, neck, and sometimes the upper part of the chest. The DSM-IV defines social phobia as marked and persistent fear of social or performance situations in which embarrassment may occur. Since blushing occurs when one is embarrassed, the researchers hoped to find a link between blushing and the reasons of in social phobic persons. Hypothesis The researches hypothesized that persons with social phobia who complain of blushing would show more blushing as opposed to those who are social phobic without complaints of blushing or the controls. The researches came to this hypothesis because it is believed that if one is aware of their uncontrollable blushing, they have an increased awareness cognitively towards their blushing problem. In turn, one may exaggerate the amount of blushing they are experiencing which in turn will increase the actual physiological process heightening the blush level. Also, because the relation between heart rate and phobic anxiety exists, it was also hypothesized there would be a difference in heart rate between the subgroups. The researchers believe that heart rate reliably shows the amount of phobic anxiety one is enduring. Therefore, it is believed that the participants who complain of blushing will also have a higher heart rate compared to the other two subgroups. Participants The study consisted of 44 participants (54% female, 46% male). The mean age of the participants of all three subgroups was 39.9 years of age. The mean years of education among the participants were 16.23 years. The participants all originated within Silicon Valley and the rest of the San Francisco Bay Area in California. All were highly educated and economical... ...t even though the intended reason for the study did not follow through, the found evidence could be helpful for future studies. Researchers in the future studying this matter would no longer have to test heart rate palpitations; they will now know it does vary on the diagnosis of the person. I believe the basis of the study was good, but it was carried out in a hurried state. The participants and time spent on testing were both minimal. I think that the subject was unique and would help others studying this factor because it is one that people are curious about. A physiological change by external stimuli in a person is always a topic of concern and curiosity. Surgery has been suggested to those with blushing problems to help lessen the obvious nature of it. As this study and the researchers have suggested, one should be wary of such surgery. They found there is no apparent evidence stating that one with social phobia blushes more than one without. I think this piece of advice in itself shows that this study has had an impact in the scientific world and the human population. Merriam-Webster Dictionary Journal of Abnormal Psychology. Vol. 110, No. 2. (2001) Page248.

My Career, My Career Interest, and the Value of a College Education Ess

My Career, My Career Interest, and the Value of a College Education Abstract My career path has been chosen for me through heredity, as my length of time on Earth has been pre-determined by the Great Creator. How I choose to use this time will be referred to as my success statement of life. How I am remembered will depend on what I accomplish. In short, life is given, but not guaranteed. We all have the choices before us, which determine if life is easy or difficult. Many times, I had the option of all or nothing, and for some reason chose all every time. In this paper, I will explore my present career as a manufacturing engineer, a career interest as a plant manager, and the value of a college education to organizations, customers, and myself. A small bit of historical information is in order to set the tone for this presentation. I was raised, as most young boys are, learning to read, write, and the other necessary evils of elementary education. My father was finally discharged from the U.S. Army Air Corp. and World War II, where he had been a Lt. Col., and taught the use of the Norden Bombsight to bombardiers and crews of the time. My early years were basically fun years, as I learned how to fish, shoot, hunt, about dogs, cats, and toys†¦many, many, toys. My mother believed in spoiling me, since I was the only child, and for eight years, I was the only object of me parents’ attention. In 1958, however, that situation changed forever, with the birth of my little brother, and three years later, my little sister arrived. These two events, little did I realize, would have a profound effect on my life. They would alter the way I felt about life, contribute to changes in my personality, and most of all, formed the basis for my later life in general, including my chosen profession.   Ã‚  Ã‚  Ã‚  Ã‚  My father, prior to WWII, worked for Victor adding Machine Company, who designed the Norden Bombsight. After the war, he and another man started an oil well drilling company. He did all the engineering required except for the Geology, and co-owned the company until the late 1950’s. My father was not a degreed petroleum engineer, but was in fact qualified. He had studied under his father, who also had owned an oil company in Southern Illinois for most of his life. My â€Å"inherited engineering† skills were already a part of my genetic make-up from birth. The only thing that ch... ...e are not capable of managing quality service." ( ©www.businessballs.com website). I intend to focus my knowledge and skills gained from the UOP courses I have taken on building solid relationships with existing and potential customers, in order to assure them that I am capable of handling their business in a most professional manner. References Bishop, Joyce, Carter, Carol, & Kravits, Sarah Lyman, â€Å"Keys to College Studying: Becoming a Lifelong Learner.,† Prentice-Hall, Inc. 2002. Garvin, David A., "Quality on the Line," Harvard Business Review, September October 1983, pp. 64-75. Ishikawa, Kaoru, "How to Apply Company wide Quality Control in Foreign Countries," Quality Progress, September 1989, pp. 70-74. Juran, J.M., "Japanese and Western Quality A Contrast," Quality, January 1979, pages 8 12; and February 1979, pp. 12-15. Juran, J. M., "The QC Circle Phenomenon," Industrial Quality Control, January 1967, pp. 329-36. Kanigel, Robert. The One Best Way: Frederick Winslow Taylor and the Enigma of Efficiency. New York: Viking Press. 1997. Customer Relationship Management2001-4 Retrieved May 28, 2005 from: http://www.businessballs.com/crmcustomerrelationshipmanagement.htm